Beyond Excellence

By Charles Leadbeater
Published by Improvement and Development Agency

This project, looking at some of the work of the Innovation Forum of leading councils, has been a search to find next practices: where elements of the public services of the future are being created. Next practices – emergent innovations that could open up new ways of working – are much more likely to come from thoughtful, experienced, self-confident and skilled practitioners trying to find new and more effective solutions to intractable problems. In the main the protagonists in these stories are grey-haired-revolutionaries: practitioners whose experience and reputation gives them the self-confidence to lead others to innovate. These grey-haired-revolutionaries are among the prime human capital in public services. They are experienced, visionary, energetic and innovative. They are a vital part of the distributed leadership of the public services.

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