Personalisation through Participation

A New Script for Public Services

This pamphlet argues that offering personalised education and health services will increase people's expectation and create a demand-led pressure for reform.

This pamphlet, which was published in 2004 and has since been widely cited, helped kick off the debate on how to create more personalised public services, including personalised learning.

Download the pdf here.

Buy the pamphlet here.

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Redesigning Public Services

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